Refund Policy

1. General Policy

• MXAstro provides astrology services through live chat, call, and reports.

• All purchases made on the platform are final.

• Refunds are granted only under specific and valid circumstances outlined below.

2. Non-Refundable Services

• Completed chat or call sessions with astrologers.

• Purchased reports that have been delivered.

• Wallet top-ups and recharge amounts.

• Promotional credits, bonuses, or free coins.

• Partially used services or sessions.

3. Eligible Refund Scenarios

Refunds may be considered only if:

• The astrologer was unable to provide the service after payment.

• Technical issues from the MXAstro platform prevented the user from receiving the purchased service.

• A payment was deducted, but the service was not credited to the user account.

• Duplicate payment was made for the same service.

4. Conditions for Refund Approval

• Users must provide valid proof such as screenshots, payment ID, or transaction reference.

• Requests must be made within 24 hours of the issue.

• MXAstro reserves the right to verify logs, timings, and session details before approving refunds.

• Refund approval is at the sole discretion of MXAstro’s support team.

5. Refund Method

• Approved refunds are processed as MXAstro wallet credits.

• Wallet credits can be used for future services on the platform.

• Direct bank or card refunds are not provided, except in cases of duplicate payments.

6. Exclusions

Refunds will not be processed if:

• The user disagrees with an astrologer’s advice or prediction.

• The user ends the session early voluntarily.

• The issue arises from the user’s device, network, or internet connection.

• The user misuses the platform or violates the Terms & Conditions.

7. Processing Time

• Verified refund cases are processed within 3 to 7 business days.

• In some cases, additional time may be required for verification.

8. Contact for Refund Requests

For refund-related issues, users must contact support at:
biz@miracuves.com